UiPath Buys Conversation Data Intelligence Firm Re:infer
August 4 2022
Enterprise automation software firm UiPath has acquired London-based conversational data intelligence platform Re:infer, which uses machine learning technology to mine context from communication messages and transform them into actionable data. Terms have not been disclosed.
Founded in 2015 by PhD scientists from the AI research lab at University College London, Re:infer allows users to deploy custom machine learning models to analyze documents and communications data generated by a typical business each day. The firm’s no-code interface allows business users to train their own AI models, with a self-learning capability continuously improving model accuracy to help customers identify bottlenecks and inefficiencies.
UiPath says the deal will enable its own software robots to understand e-mail context and semantics, online chats, and voice sessions, helping to deliver ‘superior’ customer service interactions. Ed Challis (pictured), CEO and co-founder of Re:infer, adds: ‘We have spent the last seven years building an innovative technology and believe UiPath will take us to another level. We couldn’t be more excited to access UiPath’s power of scale and introduce Re:infer to a new global audience. We’re joining the leader in enterprise automation and it’s an incredible day for us.’
Web sites: www.uipath.com and www.reinfer.io .